PRIVACY POLICY

Last updated: November 2025

This privacy notice for Milano Legal Group, PLLC (“Company,” “we,” “us,” or “our”) describes how and why we might collect, store, use, and/or share (“process”) your information when you use our Services, including when you:

  • Visit our website at milanoaccidentlawyers.com or any website that links to this policy
  • Use our applications, forms, chat widgets, or scheduling tools
  • Interact with our marketing, SMS messaging, ads, or funnels
  • Communicate with us via phone, text, email, or through GoHighLevel-powered systems

If you have questions, contact us at info@milanolg.com.

SUMMARY OF KEY POINTS

  • We collect personal information such as name, email, phone, and usage data.
  • We may send SMS/MMS messages with your consent. Message/data rates may apply.
  • We use CRM systems (including GoHighLevel) to store and automate communications.
  • We may track website activity via cookies, pixels, session tracking, and analytics.
  • You may request access, updates, or deletion of your data anytime.

1. INFORMATION WE COLLECT

Personal Information You Provide

We collect personal information when you:

  • Submit forms or requests
  • Schedule consultations
  • Subscribe to SMS, email, or marketing updates
  • Use our chat widget or call tracking system
  • Engage with our funnels, ads, or landing pages
  • Contact us directly

This may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Case details voluntarily submitted
  • Uploaded files or documents

Chat Widget & Tracking Script Data

If you use our website chat (powered by GoHighLevel), we may collect:

  • IP address
  • Browser data
  • Device information
  • Chat transcript
  • Pages visited
  • Time on site

Call Tracking & Call Recording

If you call our numbers (including those provided via marketing campaigns), we may:

  • Track call duration & call source
  • Record calls for quality, training, and legal compliance
  • Log metadata (time, date, caller ID)

A disclosure is played or displayed when required.

SMS/MMS Text Messaging

If you opt in to receive messages, we may send:

  • Appointment reminders
  • Case updates
  • Follow-ups
  • Marketing messages (with consent)

Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for help.

2. HOW WE PROCESS YOUR INFORMATION

We process information to:

  • Provide legal consultations and services
  • Respond to inquiries
  • Improve website experience
  • Schedule appointments
  • Send SMS/email notifications
  • Personalize marketing and retargeting
  • Comply with legal obligations
  • Prevent fraud
  • Maintain CRM records and client communication history

We may use automated workflows within GoHighLevel CRM for follow-ups, reminders, routing, and communication management.

3. WHEN AND WITH WHOM WE SHARE DATA

We may share your information with:

  • GoHighLevel CRM (for communication, storage, and automation)
  • Google (analytics, ads, conversion tracking)
  • Meta/Facebook (Custom Audiences, lead ad syncing)
  • Stripe (if payments occur)
  • Calendly or GHL Scheduling
  • Email service providers
  • Phone/SMS gateways
  • Legal compliance agencies if required by law

We never sell your personal information.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, and similar technologies to:

  • Analyze website behavior
  • Track conversions
  • Improve advertising performance
  • Deliver personalized retargeting
  • Monitor analytics
  • Capture UTM parameters

This may include Google Analytics, Facebook Pixel, TikTok Pixel, and GoHighLevel tracking scripts.

5. HOW LONG WE KEEP YOUR INFORMATION

We keep data only as long as needed for:

  • Legal compliance
  • Case-related communication
  • Business operations and recordkeeping

You may request deletion anytime (unless legal retention rules apply).

6. HOW WE KEEP INFORMATION SAFE

We use industry-standard safeguards, encryption, access controls, and secure servers.
No system is 100% secure, but we take all reasonable steps to protect your data.

7. MINORS

We do not knowingly collect information from individuals under 18.
If you believe a minor has submitted data, contact info@milanolg.com for immediate removal.

8. YOUR PRIVACY RIGHTS

You may:

  • Request access to your data
  • Request updates or corrections
  • Request deletion
  • Withdraw consent for SMS/email
  • Opt out of marketing

To exercise rights, email info@milanolg.com.

9. DO-NOT-TRACK CONTROLS

We do not currently respond to DNT browser signals due to lack of industry standardization.

10. CCPA RIGHTS (CALIFORNIA RESIDENTS)

If you reside in California, you have rights to:

  • Know what data we collect
  • Request deletion
  • Request disclosure of data categories
  • Opt out of data sharing

To make a request, email info@milanolg.com.

11. GDPR/EEA RIGHTS (IF APPLICABLE)

EU residents may request:

  • Data access
  • Rectification
  • Deletion
  • Restriction
  • Objection
  • Portability

Contact info@milanolg.com to exercise these rights.

12. UPDATES

We may update this policy periodically. The new version will be posted with a new “Last Updated” date.

13. CONTACT US

Milano Legal Group, PLLC
2603 Augusta Dr Ste 260, Houston, TX 77057
Email: info@milanolg.com